Keypad Operations¶

Transfers¶

Key Sequence	data	function	Availability	Comment
#	NULL	BLIND XFER		In-line xfer
*2#	{extension}}	ATT XFER		inline Attended xfer
XFER->*5	NULL	Park		Park a call into the parking lot
*8	NULL	Pickup		Pickup call
*8	call group}	Pickup		Pickup call from a specific call group
Hold	none	Hold	Endpoints with hold feature	Place call on hold call and play MOH
XFER	none	XFER	Endpoints with XFER feature	Place call on hold call and play MOH
Message Light/Mail Icon	none	Pick up voicemail	All VoIP endpoints with MWI feature	Connect to Voicemail
_70X	none	Parked call pickup	internal
*	{extension}	dial or transfer to an extension's Voicemail	internal	Useful to transfer a call directly to an extension's voicemail box
**	{extension}	dial or transfer to an extension's mini-queue	internal	Camp-on miniqueue feature; needs to be turned on for the tenant

Key Sequence	data	function	Availability	Comment
18	none	DND Activation	internal	Deflect all direct calls to voicemail
19	none	DND Deactivation	internal
20	none	DND Toggle	internal	Flip from OFF to ON or ON to OFF
21	none or extension	Call Forward Immediate (CFIM)	internal	Use with no extension to turn off
22	none or extension	Call Forward Busy (CFBS)	internal	Use with no extension to turn off
23	none	Clear ALL callforwards	internal
27	extension	Follow Me	internal	Direct a remote extension's calls to the local station - requests your vmail passwd

Key Sequence	data	function	Availability
30	none	Set Timers to Automatic (default)	internal
31	none	Set Timers to CLOSED	internal
31	none	Set Timers to OPEN	internal

Key Sequence	data	function	Availability	Comment
50	none	Retrieve Voicemail for the current extension	internal	The attedant will ask for the vmail password
51	none	Retrieve Voicemail for the another extension	internal	The attedant will ask for the extension number and its vmail password

Key Sequence	data	function	Availability	Comment
26	99	Set ringtime before failing to vmail	internal	if no ring delay is specified the ring will never timeout
52	none	echo test	internal	Used to test audio quality
55	none	Time and Date	internal
56	none	Speak the extension number	internal

Key Sequence	data	function	Availability	Comment
60	9999	Record a new system greeting	internal	greetings MUST be 4 digits long
61	9999	Listen to a greeting	internal

Key Sequence	data	function	Availability	Comment
63	Agent ID	Pause Agent	internal	Agent will be given no new calls while paused
64	Agent ID	Resume Agent	internal	Agent will resume receiving calls
65	Agent ID	Agent Login	internal	Agent will begin receiving calls after login
66	Agent ID	Agent Logout	internal	Agent will cease receiving calls after logout
67	extension	ChanSpy(Whisper)	internal	Supervisor coaching
68	extension	ChanSpy	internal	Supervisor coaching

Key Sequence	data	function	Availability	Comment
*60	none	Time and Date	internal
*65	none	Speak the extension number	internal
*72	extension	Call Forward Immediate	internal
*73	none	Cancel Call Forward Immediate	internal
*77	nnnn	4-digit greeting number	Record a system greeting	internal
*78	none	Do Not Disturb	internal
*79	none	Cancel Do Not Disturb	internal
*90	(extension)	Call Forward Busy	internal
*91	none	Cancel Call Forward Busy	internal
*97	Local Voicemail	internal	connect to voicemail from own station
*98	extension	Remote Voicemail	internal/external	Connect to voicemail from another station